Conflict managment and prevention through emotional modulation.
1. Process analysis for friction points in B2B and B2C
2. Integrating results from the analysis into humane and service oriented Standard operating procedures
3. Co-writing, with the organisation's managment, emphatic ethical code.
4. Practical, efficient, and cost effective seminars and courses for officers and personnel in conflict managment and prevention.
5. Ongoing academic research team on emotional modulation with Hebrew University scientists.